We help private buyers and businesses get better deals, a smoother process and the right support at every stage of their new car journey.
FAQs
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Independent advice
Do I pay you a fee to use this service?
No. Our service is completely free for buyers. You pay the dealer for your car, and nothing to us.
How do I know I’m getting the best price?
Because dealers compete for your business. We send your request to dealers across our national network, and they know they’re up against each other, so their sharpest price comes first. We’re not tied to any dealer, so we have no reason to push you towards one over another. Our job is to get you the best deal.
I already have a quote from a dealer. Can you beat it?
Often, yes. Send us your quote and the exact car (model, variant, colour and options). We’ll put it to our dealer network and tell you honestly whether we can do better. If we can’t, we’ll say so, and you’ll know your quote is a good one.
Am I locked in once I get quotes?
No. Getting quotes is free and there’s no obligation. You only go ahead when you’ve found a deal you’re happy with.
Will my information be shared with every dealer that submits a quote?
No. You will remain anonymous and your personal information will remain confidential. We only share your details with the dealership that wins your business, so they can contact you directly.
Once I have placed my order, do we say goodbye?
No. We will remain a point of contact until your new car arrives. Upon ordering your car you are provided with our support email address to direct any queries regarding your order.
Can you help me finance my new car?
Yes. We have access to a panel of over 50 lenders Australia-wide. We can help with personal or commercial finance, and have experienced consultants that can help structure your loan to best suit your needs and budget.
Can you help me trade in my existing car?
Sure can! We have a large network of buyers all around Australia that are always looking for new stock. We can have multiple buyers bidding on your old wheels without you even having to leave your home.
Once I submit my enquiry, how soon should I expect to receive pricing?
Once we have confirmed your enquiry, it will be sent to our network immediately. We generally expect pricing back within 24–48 hours, and it’s often sooner.
Once I have accepted an offer, do I pay you or the dealership?
All funds (deposit and final balance) are payable to the dealership supplying your new car. You do not pay us anything at any stage.
Is your pricing drive-away?
Yes. All prices provided include 12 months’ registration, all government charges and any requested accessories.
If I order through The Car Concierge, what happens to my new car warranty?
Ordering through The Car Concierge does not change or affect your warranty in any way.
Which brands can you get?
We source brand new cars from most manufacturers sold in Australia, through our national network of dealerships. The exception is brands that use a fixed-pricing model, such as Tesla, Honda, Mercedes-Benz and BYD, where the price is set by the manufacturer and can’t be negotiated. If you’re after something specific, ask us and we’ll tell you straight away. See how we help Toyota, Hyundai, Kia, Mazda and Ford buyers.
Do you sell used or demo cars?
No. We only source brand new cars, so you get the full factory warranty and a car built to your exact spec.
Can you get a car sooner than the dealer’s waiting list?
Often, yes. Waiting times vary a lot between dealers, and some have stock or allocations coming sooner than others. Because we deal with dealers right across the country, we can often find a car well before your local dealer’s waiting list.
Can I add accessories like tinting, paint protection or a towbar?
Yes. Tell us what you’d like when you enquire and we’ll include it in your quotes, so it’s fitted by the dealer before delivery. Accessories can be included in your finance too.
Can I buy through my business or ABN?
Yes. We regularly help businesses buy a single vehicle or a whole fleet. Just tell us the business details when you enquire and the dealer will put the contract in the business’s name.
Can you arrange a novated lease?
Yes. If your employer offers salary packaging, you can pay for your new car from your pre-tax salary. We source and negotiate the car, and our partner Stratton Finance sets up the novated lease, so it’s all handled in one place.
Do you have a referral program?
Yes. Refer a friend or family member, and once their new car has been delivered, we’ll send you a $100 VISA gift card as a thank you. There’s no limit to how many people you can refer.
I’m looking at a new Toyota but don’t want to wait months for it. Can you get one quicker?
Toyota can be tricky at times, and availability isn’t always what we’d like. That said, if there’s one available, we’ll find it – and we often do! See how we help Toyota buyers.
